Cancellation, Refund and Returns Policy

Can orders be cancelled after Shipping?

Shipped orders cannot be cancelled.

For prepaid orders:

Refunds can be processed to your Luvomen Wallet (instant) or original payment source (3-5 days) Orders prior to shipping will be refunded to the original payment source.

How can I cancel my order before shipping?

You can easily cancel your order through our website. Simply go to the “My Orders” section and click the cancel button against the order before shipping.

Refunds and returns

What is the refund timeline once a cancellation or return is approved?

Approved refunds are credited to your LUVOMEN wallet instantly, or back to the original payment source within 3-5 business days depending on your bank or card issuer. Cash-on-delivery orders are refunded by bank transfer to the account details you share with our support team.

Can prescription medicines be returned?

For patient safety and in line with applicable pharmacy regulations, prescription medicines and temperature-sensitive products cannot be returned once delivered, unless the item is damaged, expired, incorrect or tampered with on arrival.

What if I receive a damaged, incorrect or missing item?

Report it to contact@luvomen.com or +91 7692000101 within 48 hours of delivery, with your order number and photographs of the outer packaging and the product. Once verified, we will send a free replacement or issue a full refund, including shipping charges.

Are subscriptions refundable?

You may cancel a subscription at any time before the next renewal is dispatched. Renewals already shipped follow the same rules as one-time orders. Cancelling a subscription stops all future billing immediately.

Are consultation fees refundable?

Consultation fees are refundable in full if you cancel before the consultation begins or if the doctor is unable to attend the scheduled session. Completed consultations are not refundable.

Age eligibility

Products and consultations on LUVOMEN are recommended for adults aged 18 years and above. You will be asked to confirm that you are 18 or older before completing a purchase.

How the rest of our terms apply

This policy is read together with our Privacy Policy, Terms and Conditions, Shipping and Delivery Policy and Prescription and Supplements Policy, each available from the footer of this website.

Need help with a cancellation or refund?

Write to contact@luvomen.com or call/WhatsApp +91 7692000101. Our support team responds within one business day.

Overview

This website is operated by Luvo health (Private) Limited. Throughout the site, terms like “we,” “us,” and “our” refer to Luvo health (Private) Limited. By visiting or purchasing from our site, you accept our “Service” and agree to the terms outlined in these “Terms of Service,” including additional terms, conditions, policies, and notices referenced here.

Please carefully review these Terms of Service before using our website. Accessing any part of the site means you agree to these terms. If you disagree with any conditions in this agreement, do not access the website or its services. These Terms of Service apply to all users, including browsers, vendors, customers, merchants, and content contributors.

New features/tools added to the store are also subject to these Terms of Service. The most recent version of these terms can be reviewed here. We reserve the right to update or change parts of these Terms of Service by posting updates on the website. It’s your responsibility to check for changes. Your continued use of the website signifies acceptance of any changes.